Verify the business and refrigerant credentials
Ask for the legal business name and the company registration used for refrigerant work. REFCOM guidance distinguishes the individual engineer’s F-Gas qualification from the company certificate required for businesses carrying out installation, service, maintenance, repair or decommissioning on stationary air-conditioning systems.
RyRow publishes its legal name, company number, contact details and REFCOM status on this site. You can still ask to see current evidence before appointing any contractor; a logo on a page should never be the only verification.
Judge the questions asked during the survey
A credible survey asks how each room is used, when it overheats and what comfort problem you want solved. It should consider glazing, orientation, insulation, occupancy and equipment heat rather than selecting from floor area alone.
The installer should also inspect outdoor positions, drainage, electrical supply, wall construction and access. If those decisions are left until installation day, the quote is based on assumptions rather than the building.
Demand a visible route and finish
Ask the installer to point to the indoor unit, outdoor unit, refrigerant route, condensate discharge and electrical isolation. Discuss which parts will be visible and the colour or type of containment.
For renovations, clarify when first-fix work happens and who protects concealed pipework before finishes close. For completed homes, confirm making good and decoration responsibilities in writing.
Compare written scope, not just totals
The quotation should name the model, capacity and quantity of equipment and state what installation materials, brackets or bases, electrical work, condensate pumps, access equipment and commissioning are included.
Read exclusions with the same care as inclusions. A smaller total may be perfectly valid, but only after you know that both contractors are pricing the same route, finish, controls and aftercare.
Inspect evidence of complete work
Manufacturer catalogue photographs prove nothing about an installer’s finish. Look for attributable projects showing indoor units, external equipment, routes and property context. Ideally the project explains the brief and why the final system arrangement was chosen.
RyRow’s case studies separate completed marketing photographs from the Wedmore renovation-stage gallery. That distinction matters: progress images can prove hidden coordination, but they should not be presented as a finished room.
Clarify commissioning and what happens afterwards
The handover should confirm that the installed system has been tested and commissioned, show how to use the controller and explain filter care, servicing and the warranty route.
Ask who receives the first call if something is wrong, what information to record and which work is covered. A clear aftercare path is part of the purchase, not an optional sentence added after the installation is complete.
Primary sources